Career Academy

Do you want to kick-start a career in tourism?

Get ready to take your first steps into the tourism industry! These courses will introduce you to the wide range of careers in tourism, hospitality, and tour guiding. You’ll explore the core principles of the industry, discover the soft skills needed for success, and learn how tourism can serve as a tool for sustainable development. You’ll also build confidence in using essential tourism-related English vocabulary and learn how to communicate effectively with both native and non-native speakers. Planning to start your own tourism business? You’ll gain valuable insights into entrepreneurship, commercial thinking, and how to develop a sustainable business model. Complete the academy and earn badges that recognise your skills and are endorsed by the tourism industry!

Discover our Learning Journeys
Follow structured learning paths that guide you step by step through key topics, helping you build targeted skills at your own pace.
Along the way, earn Open Badges as digital proof of your achievements and share them on platforms like LinkedIn to showcase your expertise.
Learning Journeys
Key Guiding Skills II - How to talk about...
Career Academy

Key Guiding Skills II - How to talk about...

Join this engaging course to develop essential soft skills and intercultural competencies for tour guiding. Explore topics like addressing sensitive issues (politics, religion, taboos) with confidence and engaging diverse audiences effectively. By the end of this training, you'll be equipped to lead engaging tours, foster meaningful cultural exchanges, and navigate various aspects of intercultural communication with ease. It will take you about 1 hour to complete this course and you will earn an open badge once you complete the course and pass the assessment. Enjoy!
 

WHO IS THIS COURSE FOR?

The course is intended for tour guides and prospective tour guides and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • You will learn how to talk about popular cultures, politics and religion, history, daily life and taboos
  • You will gain intercultural competencies for learning and understanding
  • You will get practical tips for enhancing intercultural understanding on tour
Keywords: Sustainability, tour guiding, intercultural competencies, requirements for tour guides

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.08.2023

Fundamentals of Tourism & Hospitality
Career Academy

Fundamentals of Tourism & Hospitality

In this self-paced course, you will learn how to verbally communicate with guests, employees and business partners while welcoming them, being on the telephone, selling items to them, negotiating or providing feedback. We will complement this by also looking into non-verbal communication skills, such as communicating online, active listening, appearing confident and behaving properly around guests. Enjoy!

 

WHO IS THIS COURSE FOR?

The course is intended for anyone working in tourism and hospitality and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • You will learn how to demonstrate verbal and non-verbal communication skills.
  • You will learn how to apply a structured approach to organizing a tourism and hospitality business.
  • You will learn how to manage the creation of an outstanding guest experience.
  • You will learn how to select suitable revenue management techniques for your business.
Keywords: Sustainability, tour guiding, responsibilities, requirements for tour guides, specializations

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

Fundamentals of Housekeeping
Career Academy

Fundamentals of Housekeeping

This self-paced course will help you develop an appreciation of how the housekeeping department works, coordinates with other departments and how to apply the key housekeeping processes. You will get to know insights on the housekeeping operations and embark on a journey of professional housekeeping development. It will take you about 1 hour to complete this course and you will earn an open badge once you complete the course and pass the assessment. Enjoy!

 

WHO IS THIS COURSE FOR?

The course is intended for anyone working in housekeeping and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • You will learn how to communicate with other departments
  • You will learn how to prepare the trolley
  • You will learn how to clean guest areas
  • You will learn how to handle a check-in, occupy and check-out room

Keywords: Sustainability, tourism, management

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.10.2023

Foundations of Food & Beverage Business
Career Academy

Foundations of Food & Beverage Business

This self-paced course will introduce you to the world of Food and Beverage. You will learn about the various types of F&B businesses, the importance of team leadership and of understanding the employees. Furthermore, be prepared to find out the Do’s and Don’ts of menu engineering and about how to manage profitability.

 

WHO IS THIS COURSE FOR?

The course is intended for tourism professionals in management positions, and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • Explain the different types of F&B business
  • Describe the different leaderships and employees' issues in F&B business
  • Identify the key factors of menu planning and writing
  • Managing their profitability and menu performance
Keywords: Food and Beverage (F&B) Business Types, team leadership, profitability management, menu engineering do's and don'ts

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

Resilience & Leadership
Career Academy

Resilience & Leadership

This course covers how business leaders successfully manage their operations in times of crisis and constant change. It is presented by global industry experts. 

Unexpected events frequently affect and disrupt organisations and their stakeholders. Therefore, knowing how to react to this is decisive. Our experts invite you to an exciting self-discovery journey and encourage us to use new tools and ways of thinking to approach the daunting task of leading others in times of crisis and change.

WHO IS THIS COURSE FOR?

The course is intended for anyone working in the tourism and hospitality sector and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • You will get an overview of the sector
  • You will get key information on relevant skills and where you can apply them
  • You will learn how to handle leadership & resilience & communication during the pandemic
  • You will get information from people who work with methods developed for tourism leadership

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 60 minutes

CERTIFICATE 

The platform will automatically generate a badge of completion once you complete all interactive exercises and the final assessment. If you pass 80% of the final assessment questions, you will automatically receive your “open badge”! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Comissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Tourism for Sustainable Development. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

Entrepreneurship for Tourism Business
Career Academy

Entrepreneurship for Tourism Business

This self-paced course will help you start your own business. It introduces the stories of three outstanding people who started from scratch and became successful entrepreneurs. You will learn about their experiences, challenges and successes. It will take you about 1 hour to complete this course and you will earn a badge once you complete the course and pass the assessment. Enjoy!
 

WHO IS THIS COURSE FOR?

The course is intended for anyone thinking of starting their own business and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • You will learn how to define the principles of entrepreneurship for tourism businesses and how to get started as an entrepreneur in tourism
  • You will learn how to recall skills and behavior for entrepreneurial thinking and how to apply some methods for entrepreneurial thinking
Keywords: Sustainability, tourism, management, entrepreneurship 
 

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 60 minutes

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. Further development by TUI Care Foundation and common sense.
  • Contact Person: Should you have queries regarding the course or if you need technical troubleshooting or have questions, please reach out to the TUI support team via the helpdesk. e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

Digitalisation
Career Academy

Digitalisation

Digitalisation makes the difference between success and failure for any kind of business today. New technology forces organisations to transform processes and develop new mindsets for organisational change. This course covers a variety of best practice examples for the adoption of new technologies such as web services, e-commerce and mobile applications.


WHO IS THIS COURSE FOR?

The course is intended for anyone working in the tourism and hospitality sector and anyone interested in the topic.

WHAT WILL YOU LEARN?

  • You will get an overview of the sector
  • You will get key information on relevant skills and where you can apply them
  • You will learn how to handle leadership & resilience & communication during the pandemic
  • You will get information from people who work with methods developed for tourism leadership

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 60 minutes

CERTIFICATE 

The platform will automatically generate a badge of completion once you complete all interactive exercises and the final assessment. If you pass 80% of the assessment questions, you will automatically receive your “open badge”! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Comissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Tourism for Sustainable Development. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023
 

How to become an Agripreneur
Career Academy

How to become an Agripreneur

This self-study course provides an overview of the job of an “Agripreneur”. It offers personal insights from agripreneurs and information on job-relevant skills and the natural sciences. Participate in the course, and you will get a unique glimpse into what it takes to be an agripreneur. The course was developed in cooperation with Siemens Stiftung. Start the self-paced course by clicking on the module below. Enjoy!
 

WHO IS THIS COURSE FOR?

Anyone who is looking for vocational education advice and who is interested in becoming an Agripreneur.

WHAT WILL YOU LEARN? 

  • You’ll get an overview of the job profile.
  • You’ll get key insights into relevant skills.
  • You’ll get insights from young successful African Agripreneurs.
  • You’ll acquire agricultural knowledge in the areas of science, technology, engineering, and mathematics (STEM).

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 40 minutes

CERTIFICATE 

The platform will automatically generate a badge of completion once you complete the two assessments in the course modules. If you pass 80% of the assessment questions in each module, you will automatically receive your “open badge”! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Comissioned and developed by GIZ Sector Project Cooperation with the Siemensstiftung and common sense - eLearning & training consultants GmbH. For developer information compare course imprint. 
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

Roles and Responsibilities of the Guide Profession
Career Academy

Roles and Responsibilities of the Guide Profession

This self-paced course will introduce you to the basics of tour guiding by exploring the roles and responsibilities of a tour guide and what it takes to become a tour guide. It will take you about 1 hour to complete this course, and you will earn an open badge once you complete the course and pass the assessment. Enjoy!
 

WHO IS THIS COURSE FOR?

The course is intended for tour guides and prospective tour guides and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • You will understand the roles and responsibilities of a tour guide
  • You will get to know the requirements of becoming a tour guide
  • You will explore different specializations as well as dos and don’ts of the profession
Keywords: Sustainability, tour guiding, responsibilities, requirements for tour guides, specializations

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

Key Guiding Skills I - Storytelling and Presentation Skills
Career Academy

Key Guiding Skills I - Storytelling and Presentation Skills

In this self-paced course, tour guides and prospective tour guides will explore the roles and responsibilities of a tour guide and what it takes to become a tour guide. It will take you about 1 hour to complete this course and you will earn an open badge once you complete the course and pass the assessment. Enjoy!
 

WHO IS THIS COURSE FOR?

The course is intended for tour guides and prospective tour guides and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • You will understand the roles and responsibilities of a tour guide
  • You will get to know the requirements of becoming a tour guide
  • You will explore different specializations as well as dos and don’ts of the profession
Keywords: Sustainability, tour guiding, responsibilities, requirements for tour guides, specializations

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.08.2023

Quick Start English Vocabulary for Tourism
Career Academy

Quick Start English Vocabulary for Tourism

This self-paced course will help to communicate effectively with native and non-native English speakers in the English language. By hearing typical phrases and sentences in different tourism businesses, you will explore correct ways of acting in respective situations. It will take you about 1 hour to complete this course and you will earn an open badge once you complete the course and pass the assessment.
Enjoy!
 

WHO IS THIS COURSE FOR?

The course is intended for anyone looking for career opportunities in tourism and wishing to become a professional in the sector. 

WHAT WILL YOU LEARN? 

  •  You will learn important phrases and sentences being used at a hotel reception and in a hotel room
  • You will get to know important phrases and sentences being used in the tourist information office or at a tour operator
  • You will learn important phrases and sentences being used in a restaurant or cafe
  • You will get to know important phrases and sentences being used in an emergency situation
  • You will learn important phrases and sentences being used during a shopping interaction

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 60 minutes

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Comissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Tourism for Sustainable Development. For developer information compare course imprint. 
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 01.09.2023

A Career in Tourism
Career Academy

A Career in Tourism

This self-paced course will help you explore tourism as an industry and discover the job opportunities it can offer. You will find out what skills are needed for different jobs in tourism, how to develop the required competencies, and where to apply them. You will also explore real stories of young people and solve practical tasks. Enjoy!
 

WHO IS THIS COURSE FOR?

The course is intended for anyone looking for career opportunities in tourism and wishing to become a professional in the sector. 

WHAT WILL YOU LEARN? 

  • You will get an overview of the sector
  • You will get key information on relevant skills and where you can apply them 
  • You will learn how to get started in tourism 
  • You will get information from people working in the tourism sector

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 60 minutes

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Comissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Tourism for Sustainable Development. For developer information compare course imprint. 
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

A Career in Hospitality
Career Academy

A Career in Hospitality

This self-paced course will help you explore hospitality as an industry and discover the job opportunities it can offer. You will find out what skills are needed for different jobs in hospitality, how to develop the required competencies, and where to apply them. You will also explore real stories of young people and solve practical tasks. Enjoy!
 

WHO IS THIS COURSE FOR?

The course is intended for anyone looking for career opportunities in the hotel industry and wishing to become a professional in the sector.

WHAT WILL YOU LEARN? 

  • You will get an overview of the sector
  • You will get key information on relevant skills and where you can apply them 
  • You will learn how to get started in the hospitality industry
  • You will get information from people working in the hospitality sector

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 60 minutes

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Comissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Tourism for Sustainable Development. For developer information compare course imprint. 
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

Soft Skills for Tourism Business
Career Academy

Soft Skills for Tourism Business

This self-paced course will help you to explore different soft skills which include interpersonal skills as well as personal characteristics. You will find out how they can help you interact and work with other people. You will discover a wide range of skills that are required to be successful in the tourism and hospitality sector, from teamwork and time management to empathy and communication. You will also explore real stories of young people and solve practical tasks. Enjoy!
 

WHO IS THIS COURSE FOR?

The course is intended for anyone working in the tourism and hospitality sector and anyone interested in the topic.

WHAT WILL YOU LEARN? 

  • You will learn 10 essential soft skills and their relevance in the tourism industry for business success
  • You will get information on soft skills regarding problem solving, task management and communication through cultural awareness and sensitivity 
  • You will learn the process required for application of each of these skills
  • You will practice these soft skills via various activities and scenarios to prepare you better
Keywords: Sustainability, tourism, management

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 60 minutes

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Commissioned and developed by GIZ Sector Project Cooperation with the Private Sector - Component Sustainable Development through Tourism. For developer information compare course imprint.
  • Contact Person: Should you have queries regarding the course, please contact e-academy@tuicarefoundation.com. In case of technical troubleshooting or questions, please reach out to the forum of the course or directly to the support team via e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2022

How to become an Electrician
Career Academy

How to become an Electrician

In this self-study course, you will get an overview of the job of an electrician. Through personal insights from electricians and their employers, information on job-relevant skills and technical knowledge, this course offers you a unique glimpse into what it takes to be an electrician. The course was developed in cooperation with the Siemens Stiftung. Start the self-paced course by clicking on the module below. Enjoy!
 

WHO IS THIS COURSE FOR?

Anyone who is looking for vocational education advice and interested in becoming an electrician.

WHAT WILL YOU LEARN? 

  • gain relevant knowledge about science, technology, engineering, and mathematics (STEM) with interactive elements;
  • get personal insights from electricians working in leading African companies and their bosses;
  • how to solve problems in the relevant field creatively.

HOW MUCH TIME DO YOU NEED TO INVEST? 

About 90 minutes

CERTIFICATE 

The platform automatically generates a badge of completion once you complete the web-based training/course and complete the final assessment. If you pass 80% of the assessment questions, you will automatically receive your "open badge"! To learn more about open badges, please click here.

FURTHER INFORMATION 

  • Course Developer: Comissioned and developed by GIZ Sector Project Cooperation with the Siemensstiftung and common sense - eLearning & training consultants GmbH. For developer information compare course imprint. 
  • Contact Person: Should you have queries regarding the course, please reach out to e-academy@tuicarefoundation.com.
  • Content License: CC BY-SA 4.0
  • Course Publication Date: 31.03.2023

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