This self-paced course will introduce you to the world of Food and Beverage. You will learn about the various types of F&B businesses, the importance of team leadership and of understanding the employees. Furthermore, be prepared to find out the Do’s and Don’ts of menu engineering and about how to manage profitability.

This self-paced course will help you develop an appreciation of how the housekeeping department works, coordinates with other departments and how to apply the key housekeeping processes. You will get to know insights on the housekeeping operations and embark on a journey of professional housekeeping development. It will take you about 1 hour to complete this course and you will earn an open badge once you complete the course and pass the assessment.. Enjoy!

In this self-paced course, you will learn how to verbally communicate with guests, employees and business partners while welcoming them, being on the telephone, selling items to them, negotiating or providing feedback. We will complement this by also looking into non-verbal communication skills, such as communicating online, active listening, appearing confident and behaving properly around guests. Enjoy!